Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address, and preferred contact method.
• Real estate information: buying, selling, relocation, neighborhood, budget, timeline, home search, showing, valuation, and property preference details you provide.
• Communications: emails, form submissions, text messages, call notes, voicemail information, appointment requests, and client service notes.
• Website and device information: IP address, browser type, device type, operating system, pages viewed, referring pages, general location data, interaction data, and time spent on site.
• Lead source and campaign data: UTM parameters, ad source, social media source, search source, landing page, campaign tags, and similar performance data.
• IDX, search, and listing activity: saved searches, viewed listings, property alerts, showing requests, and other activity through property search tools or linked real estate platforms.
• Transaction-related information: information needed to assist with real estate services, referrals, showings, offers, contracts, compliance, brokerage files, and closing coordination.

We do not ask website visitors to submit sensitive personal information through general website forms. Do not submit Social Security numbers, financial account numbers, government ID numbers, medical information, or other sensitive details through unsecured website forms.

Sources of Information

We may collect information directly from you, from website forms, phone calls, texts, emails, IDX/property search tools, CRM tools, showing tools, valuation tools, analytics platforms, advertising platforms, social media platforms, MLS-related systems, referral partners, public records, and service providers used to operate the website or provide real estate services.

How We Use Information

We may use collected information to:

• Respond to real estate questions, relocation inquiries, buyer requests, seller requests, valuation requests, and showing requests.
• Provide market updates, property alerts, neighborhood information, relocation resources, and real estate service information.
• Schedule consultations, showings, listing appointments, buyer appointments, and follow-up communications.
• Operate, maintain, personalize, secure, and improve the website.
• Measure traffic, content performance, advertising performance, and audience interest.
• Send emails, newsletters, property updates, service messages, and marketing communications where permitted.
• Send or respond to calls and text messages related to real estate services.
• Prevent spam, fraud, unauthorized activity, misuse, or security issues.
• Comply with brokerage, MLS, ARMLS, legal, regulatory, contractual, and recordkeeping obligations.
• Protect rights, safety, property, clients, users, service providers, and business operations.

How We Share Information

We may share information with:

• Brokerage and real estate service partners: brokerage systems, transaction coordinators, escrow, title, lenders, inspectors, contractors, home warranty providers, and other parties involved in a real estate transaction or referral when relevant.
• Website and technology vendors: hosting providers, CRM systems, IDX/property search providers, form tools, email tools, SMS tools, analytics tools, spam prevention tools, security tools, and website maintenance providers.
• Advertising and analytics providers: platforms such as Google, Meta, or similar providers used to measure traffic, understand audience behavior, and improve marketing.
• MLS and listing-related systems: including ARMLS or other MLS-related services where required for listing display, listing attribution, compliance, or real estate service delivery.
• Legal, compliance, and safety recipients: when required by law, regulation, subpoena, court order, brokerage policy, MLS rule, contract, dispute process, or to protect rights and safety.
• Business successors: if part of the business, website, or related assets are transferred, reorganized, or assigned.

We do not sell personal information for money. Some advertising, analytics, retargeting, or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws. See Your Privacy Choices below.

Cookies, Analytics & Similar Technologies

We may use cookies, pixels, tags, local storage, analytics scripts, embedded content, and similar technologies to operate the website, understand user activity, improve pages, remember preferences, measure campaigns, and personalize or measure advertising.

• Essential technologies: help the website, forms, security tools, and basic features work.
• Analytics technologies: help measure visits, page views, traffic sources, and user interaction.
• Advertising technologies: help deliver, limit, personalize, or measure ads and retargeting campaigns.
• Embedded content: maps, videos, IDX tools, listing search tools, social media embeds, and third-party widgets may set their own cookies or collect usage data.

You can control cookies through your browser settings. Blocking cookies may affect forms, saved searches, property alerts, embedded tools, or site functionality.

Cookie preferences: To request changes to cookie or advertising preferences, email andreaschepperealestate@gmail.com.

Calls, Texts & Email

By providing your phone number or email address, you authorize us to contact you about real estate services, inquiries, appointments, property information, market updates, and related service messages. Communications may be made by phone, text, email, or similar methods.

For SMS/text messages, message and data rates may apply. Message frequency may vary. Reply STOP to opt out of text messages and HELP for help. You may also email andreaschepperealestate@gmail.com to update communication preferences.

For marketing emails, you may use the unsubscribe link where available or contact us directly. Opting out of marketing messages does not stop service, transactional, legal, or transaction-related communications.

Your Privacy Choices

Depending on where you live, you may have rights to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and business exceptions.
• Request a copy of certain personal information in a portable format.
• Opt out of targeted advertising, sale, or sharing where applicable.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Appeal a denied privacy request where applicable.
• Designate an authorized agent where applicable by law.

Submit a privacy request: Email andreaschepperealestate@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before responding.

Opt out of sale/share/targeted advertising: Email andreaschepperealestate@gmail.com with the subject line “Do Not Sell or Share My Personal Information.”

Global Privacy Control: Where required by law and technically feasible, we treat recognized Global Privacy Control signals as an opt-out request for sale/share or targeted advertising for the browser or device sending the signal.

State Privacy Rights

Privacy rights vary by state and may include rights under laws such as California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, and other state privacy laws where applicable. These laws may not apply to every visitor, every business, every type of data, or every request.

We will respond to verified privacy requests within the time required by applicable law. We may deny a request when permitted by law, including where information must be retained for legal, transaction, security, MLS, brokerage, contractual, or compliance reasons.

California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.

In the past 12 months, we may have collected the categories listed in Information We Collect, used them for the purposes listed in How We Use Information, and disclosed them to the categories of recipients listed in How We Share Information.

We do not knowingly sell or share personal information of consumers under 16. We do not use sensitive personal information for purposes requiring a right to limit unless stated otherwise at the point of collection.

EEA/UK Visitors

If you are located in the European Economic Area or United Kingdom, we may process personal information under legal bases including consent, contract performance, legitimate interests, legal obligations, and protection of rights or safety.

Depending on applicable law, you may have rights to access, correct, erase, restrict, object to processing, request portability, withdraw consent, or lodge a complaint with a supervisory authority. To contact us, email andreaschepperealestate@gmail.com.

Security & Retention

We use reasonable administrative, technical, and physical safeguards appropriate for a real estate website and service business. No website, email system, SMS system, CRM, or internet transmission is completely secure.

We retain information for as long as needed to provide services, respond to inquiries, maintain records, comply with legal and brokerage obligations, resolve disputes, enforce agreements, support audits, maintain security, and meet MLS or transaction-related requirements.

Third-Party Links, IDX Tools & Embedded Content

This website may link to or embed third-party websites, IDX/property search tools, maps, videos, social media posts, advertising platforms, analytics platforms, mortgage tools, valuation tools, scheduling tools, or other services. These third parties may collect information under their own privacy policies.

We are not responsible for the privacy practices, security, accuracy, content, or policies of third-party websites or embedded tools.

Children’s Privacy

This website and our real estate services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us and we will review the request.

Fair Housing

Real estate services are provided in accordance with applicable fair housing laws. We do not use personal information to unlawfully discriminate against protected classes in housing-related services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Material changes may be highlighted on this page or communicated where appropriate.

Contact

For privacy questions, data requests, communication preferences, or cookie-related requests, contact:

Andrea Scheppe PLLC
HomeSmart Phoenix – Arcadia
4040 E Camelback Rd, Suite 165
Phoenix, AZ 85018

Phone: (602) 326-1098
Email: andreaschepperealestate@gmail.com

This Privacy Policy is provided for website transparency and general compliance support. It is not legal advice.